Refund policy

Last updated: October 21, 2026

We want you to love your Niche&Co order. If something isn't right, here's how we'll help.

1. Return window

You can request a return or refund within 30 days of the date your order is delivered.

2. Damaged, faulty or wrong items

If your item arrives damaged, defective, or isn't what you ordered:

  • Email us at masterautomation952@gmail.com within 30 days of delivery.

  • Include your order number and clear photos of the item, the issue and the packaging/shipping label.

  • Once we've reviewed your photos, we'll send a free replacement or a full refund for the affected item, whichever you prefer (subject to availability).

  • In most cases, you won't need to send the item back. If we do need it back, we'll cover the return shipping.

3. Change-of-mind returns

If you've changed your mind, you can return an item within 30 days of delivery as long as:

  • It is unused, unwashed and in its original condition and packaging;

  • You contact us before sending anything, so we can give you the return address and instructions. Items sent back without contacting us first may not be accepted;

  • You pay the return shipping cost. Original shipping fees (if any) are non-refundable.

We recommend using a trackable shipping service. We can't be responsible for returns lost in transit.

Please note: the return address may be different from where your order shipped from, and returns sent to the original supplier address without our approval may not be processed.

4. Non-returnable items

For hygiene reasons, hair accessories (such as scrunchies and curling rods) that have been used or opened from sealed packaging can only be returned if they are damaged, faulty or incorrect. Gift cards and items marked final sale are non-returnable.

5. Refunds

  • Once your return is received and inspected (or your damaged/wrong item claim is approved), we'll email you to confirm.

  • Approved refunds are issued to your original payment method, usually within 5 business days. Your bank or card issuer may take a further 5–10 business days to show the refund.

  • If you used a discount code, the refund will be for the amount you actually paid.

6. Bundles

For bundles (such as the Overnight Glow Set or Pack Smart Travel Set), if one item is damaged or wrong, we'll replace or refund that item. For change-of-mind returns, the full bundle must be returned unless we agree otherwise.

7. Exchanges

The fastest way to swap an item is to return the original (see above) and place a new order. For damaged or wrong items, we'll send the correct replacement.

8. Cancellations

You can cancel an order by emailing us within 12 hours of placing it, as long as it hasn't been processed or shipped. Once shipped, the order follows this return policy.

9. Your legal rights

This policy doesn't affect any statutory rights you may have under the consumer laws of your country (for example, the 14-day withdrawal right for consumers in the EU and UK).

10. As-Shown Guarantee

As-Shown Guarantee: What you see is what you get. If your item doesn't match the photos and description on our site, contact us within 30 days of delivery and we'll send a replacement or give you a full refund.

11. Contact

Questions? Email masterautomation952@gmail.com.